Ample Car Parking at Rear

Book Now

03 9086 2784

03 9086 2784

Covide 19 – Information

Apple Computer Repairs and Services

MacBook Trackpad Not Working? Here’s How to Resolve the Issue

The MacBook’s trackpad is an essential component, offering seamless navigation and precise multi-touch gestures. However, when it becomes unresponsive or exhibits erratic behaviour, productivity can be significantly impacted. This comprehensive guide explores common causes of trackpad issues and provides effective troubleshooting steps to restore optimal functionality.

Understanding the Causes of Trackpad Malfunctions

Before implementing fixes, it is essential to identify the underlying causes of trackpad issues. The most common reasons include:
  • Software Glitches: Bugs or outdated macOS versions may lead to trackpad malfunctions.
  • Misconfigured Settings: Unintentional changes to system preferences can impact trackpad performance.
  • Hardware Defects: Physical damage, loose connections, or battery swelling may cause unresponsiveness.
  • Peripheral Interference: External devices, such as mice or tablets, can sometimes override trackpad functionality.
  • Dust and Debris Accumulation: Buildup around the trackpad can hinder responsiveness.
Understanding these factors will help you select the appropriate solution.

1. Restart Your MacBook

A simple restart often resolves minor software glitches that affect the trackpad. If the trackpad is unresponsive:
  • Use Control + Command + Power to force a restart.
  • If possible, navigate to the Apple menu and select Restart.
  • If your MacBook has a Touch Bar, use Command + Option + Escape to close unresponsive applications before restarting.
Restarting refreshes system processes and may resolve temporary trackpad issues.

2. Adjust Trackpad Settings

Misconfigured settings can lead to unresponsive or erratic behaviour. To review and modify trackpad settings:
  • Open System Settings (or System Preferences for older macOS versions).
  • Navigate to Trackpad.
  • Ensure options such as Tap to Click and Force Click are correctly configured.
  • Adjust Tracking Speed to optimise responsiveness.
These modifications can often restore normal trackpad functionality.

3. Update macOS

Software bugs can lead to trackpad malfunctions, and Apple frequently releases updates to address such issues. To check for updates:
  • Open System Settings > General > Software Update.
  • If an update is available, select Update Now.
  • Restart your MacBook after the update to ensure changes take effect.
Regular software updates enhance compatibility and address known trackpad issues.

4. Reset the System Management Controller (SMC)

The SMC manages various hardware functions, including trackpad performance. Resetting it can resolve hardware-related issues.

For Intel-Based MacBooks:

  • Shut down the MacBook.
  • Press and hold Shift + Control + Option on the left side of the keyboard, along with the Power button.
  • Release all keys after 10 seconds and power on the MacBook.
For Apple Silicon MacBooks, simply restarting the device resets the SMC automatically.

5. Reset NVRAM/PRAM

NVRAM stores system settings, including trackpad preferences. Resetting it may resolve unresponsiveness:
  • Shut down the MacBook.
  • Power it back on and immediately press Option + Command + P + R.
  • Hold the keys for 20 seconds, then release them once the startup chime sounds.
  • Allow the MacBook to reboot and test the trackpad.
This method applies only to Intel-based Macs, as Apple Silicon models handle NVRAM resets automatically.

6. Remove Corrupted Trackpad Preference Files

Corrupt system files can lead to trackpad issues. Deleting and regenerating preference files may resolve the problem:
  • Open Finder and select Go > Go to Folder.
  • Enter ~/Library/Preferences/ and press Enter.
  • Locate and delete the following files: com.apple.driver.AppleBluetoothMultitouch.trackpad.plist, com.apple.AppleMultitouchTrackpad.plist
  • Restart the MacBook to allow the system to create fresh preference files.

7. Disconnect External Devices

External peripherals can sometimes interfere with trackpad functionality:
  • Disconnect all USB and Bluetooth devices.
  • Navigate to System Settings > Bluetooth and temporarily disable Bluetooth.
  • Restart the MacBook and check if the trackpad functions normally.
If the trackpad issue is resolved, reconnect peripherals one by one to identify the source of interference.

8. Inspect for Battery Swelling

A swollen battery can exert pressure on the trackpad, leading to unresponsiveness. Signs of battery swelling include
  • A bulging bottom casing
  • Difficulty clicking the trackpad
  • Unusual trackpad stiffness

If these symptoms are present, seek professional assistance from an authorised service provider, such as Total Mac Solutions, for battery replacement.

9. Boot in Safe Mode

Safe Mode can help diagnose whether third-party applications are causing trackpad issues.

For Intel-Based MacBooks:

  • Shut down the MacBook.
  • Press the Power button, then immediately hold Shift.
  • Release Shift once the login screen appears.

For Apple Silicon MacBooks:

  • Shut down the MacBook.
  • Hold the Power button until "Loading Startup Options" appears.
  • Select the startup disk and hold Shift while clicking Continue in Safe Mode.
If the trackpad functions correctly in Safe Mode, a third-party application may be the cause.

10. Seek Professional Assistance

If none of the above solutions resolve the issue, professional repair may be necessary. Options include:
  • Visiting an Apple Store or authorised service provider
  • Running Apple Diagnostics (press D during startup) to check for hardware issues
  • Contacting a repair service if the MacBook is out of warranty

Conclusion

A malfunctioning trackpad can disrupt workflow, but most issues can be resolved with simple troubleshooting. Restarting the device, updating macOS, resetting SMC or NVRAM, and checking for peripheral interference are effective solutions. However, if the problem persists, professional assistance may be required. By following these steps, you can ensure that your MacBook’s trackpad remains functional and efficient.
Phone Icon

Call Now!

03 9086 2784
Schedule Booking